Receiving guests

Situation 1

Me: Good afternoon, madam, Queen`s Hotel. Can I help you?
Brigita: Good afternoon. My name is Georgina Wade. I`d like to check in, please. I have a reservation for a double room.
Me: Yes, Mrs. Georgina, let me see. Your reservation is for three nights, for the 17th, 18th and 19th of April. Could you please fill in this registration card?
Brigita: Yes, of course. Do I fill in my home adress?
Me: Yes, please.
Brigita: Flat 7A, Connex House, London N2 9PU.
Me: And could I have your passport number?
Brigita: Yes, of course. It is 433800125.
Me: Thank you. Your room number is 167. It`s on the second floor. And here`s your key card for your room. Would you like to have dinner in the restaurant this evening?
Brigita: Yes, please. Can you reserve me a table for two at nine o`clock?
Me: Certainly. The porter will help you with your luggage.
Brigita: Thank you.
Me: Have a nice day!

Situation 2


Me: Good afternoon, madam, Queen`s Hotel. Can I help you?
Brigita: Good afternoon. My name is Li Zhu. I`d like to check in, please. I have a reservation for a single room.
Me: Yes, Mrs. Li Zhu, let me see. Your reservation is for two nights, for the 17th and 18th of April. Could you please fill in this registration card?
Brigita: Yes, of course. Do I fill in my home adress?
Me: Yes, please.
Brigita: 22 Sunland Villas, 688 Quing Xi Road, Shanghai 200336.
Me: And could I have your passport number?
Brigita: Yes, of course. It is 239347596.
Me: Thank you. Your room number is 316. It`s on the third floor. And here`s your key card for your room. Would you like to have dinner in the restaurant this evening?
Brigita: Yes, please. Can you reserve me a table at seven o`clock?
Me: Certainly. The porter will help you with your luggage.
Brigita: Thank you.
Me: Have a nice day!

Giving polite explanations

Brigita: Good morning, Queen`s Hotel. How can I help you?
Me: Hello. I would like to book a double room on Sunday 5th April and adjoining single room on Sunday 5th April.
Brigita: You are lucky. We have available rooms on Sunday 5th April. Is there anything else?
Me: Yes, please. I would like such amenities to be in those rooms: free Wi-Fi Internet access, satellite TV, minibar, air-conditioning, bath and shower, both should be involved in each room.
Brigita: I`m sorry, but our hotel can offer you only bath and all the other facilities you asked for.
Me: Hmm... It`s fine, so please reserve me these rooms.
Brigita: We look forward to seeing you on the 5th of April.
Me: Thank you. Also, I would like to reserve a table at La Rueda Restaurant.
Brigita: On the 5th of April?
Me: Yes.
Brigita: I am sorry, we are fully booked on that day and we are closed all day on Monday. Maybe you would like to take a table on Tuesday?
Me: I`m afraid, I can`t because I`m busy on Tuesday.
Brigita: I regret that our restaurant cannot confirm your reservation. You can visit La Rueda Restaurant next day.
Me: Thank you, goodbye.

Luke Hayes-Alexander Teenage Master Chef

Summary

Luke Hayes-Alexander is an eighteen years old boy who is famous in the whole world as a master chef. The main aim of his life is food. He adores everything about food - from buying it, till serving.

Luke is different from all of the other peers since childhood. Even when he was at the age of seven he preferred reading classics and books about cookery rather than playing or watching cartoons on TV. When Luke was just fourteen years old he started to learn at home and, of course, he was developing his knowledge about food further. After two years, when Luke was sixteen he became a chef as his father. Now Luke is a leader chef of Luke`s family restaurant in Kingston, Canada. This restaurant became a
cuisine because Luke is always trying to make new dishes wich flavour and taste are undiscovered.

Luke is very intrested in ingredients and recipes creation. He loves to encourage other people to cook.  His advise to young people is not to be afraid in getting dirty while cooking because it is fun.

A Healthy Lifestyle

Good health is the most important thing for a happy life. Wouldn`t it be great if we could eat whatever we want, whenever we want and stay healthy? Unfortunately, we can`t. We know that eating too much of the wrong sorts of food makes us become overweight and unhealthy.

Firstly, we know that eating too much junk food makes us become overweight and unhealthy. We are sure to have a weak body and be overweight if we eat sweets and junk food all the time. People who are overweight can get ill faster. Some of them put their faith on poor diet which has also been linked with heart disease or cancer. The only reliable solution is a healthy diet which gives us all the vitamins we normally require. My height is 157 centimetres and my weight is 48 kilograms. BMI showed that my weight is normal and that I don`t need to keep any diets.

Doctors say, a healthy lifestyle includes a balance of nutrious food, exercise and plenty of rest. The human body needs food for energy. It is important to eat many different types of food to get a variety of vitamins and minerals. I usually eat soups, fish, eggs, fresh vegetables such as cucumber, tomato, cabbage, carrots, fresh vegetables such as apples, bananas, oranges, mangos, water melions, lemon. Also, I try to drink a lot of water and try not to eat sweets because our bodies don`t really need them. To be healthy we must get plenty of rest too. The body needs to recuperate all of the energy lost in physical activity. We must sleep and rest enough in order to relieve stress.

Nowadays people put on too much weight because they become too lazy. They rely too much on cars. Of course, it is very comfortable to go somewhere by car when we are in a hurry but people started walking on foot rarely and as we know even walking can be a good exercise for our health. We should exercise at least 3 days per weak. I exercise 3 times per week, twice in a gym and once during my physical education lessons at college.

Finally, there are people who eat healthy food, regurarly exercises and don`t have any problems with overweight. Eating well does not mean that we should cut out all our favourite foods. It just means eating sensibly and trying to avoid too much junk food. The truth is that my lifestyle isn`t the most healthy way of living but I try to live as healthier as I can.

To sum up, good health is better than the best medicine. If our health is good, we are always in good mood. Our health depends on our lifestyle so we must try to choose the best lifestyle. We can`t forget that the health is the biggest wealth.

Taking restaurant bookings

Me: Good evening, the River Brasserie. Can I help you?
Žilvinas: Yes, please. I`d like to make a reservation. What days do you open?
Me: We open from Monday to Sunday.
Žilvinas: I see. And what time do you serve supper?
Me: We serve supper from six o`clock to eight o`clock.
Žilvinas: Hmm...good. Well, I`d like to book a table for two people at seven o`clock on Saturday the 21st of April, please.
Me: We`re always busy on Saturdays. We sometimes have cancellations but I`m afraid we`re fully booked on Saturday the 21st. Oh...but I have a table on 22nd. Maybe this time would be good for you to come?
Žilvinas: Let me think...Ok. Sunday the 22nd is fine. Thank you very much.
Me: So, that`s a table for two at seven o`clock on Sunday the 22nd of April.
Žilvinas: Yes.
Me: What name is it, please?
Žilvinas: Mažeika.
Me: Could you spell your name, please?
Žilvinas: M-A-Ž-E-I-K-A.
Me: Ok. We look forward to seeing you on Sunday the 22nd of April.
Žilvinas: Thank you, goodbye.

Taking room reservations

Situation 1

Dovilė: Good afternoon, the Hotel Due Torri in Verona listening. How can I help you?
Brigita: We want to book a twin-room for the 4th and 9th of April.
Me: But, Brigita, maybe we could reserve a suit? I think it would be more convenient, don`t you think so?
Brigita: Yes, I think it is a good idea.
Me: Excuse me, could you recommend us a suit?
Dovilė: Yes, we have a good suit with a lot of facilities.
Brigita: I am sorry, is there free Wi-Fi Internet access in our suit?
Dovilė: Yes, of course.
Me: I think this suit is perfect and it satisfies our needs. What do you think, Brigita?
Brigita: I absolutely agree with you and we would like to book it.
Dovilė: Thank you for choosing our hotel. Have a nice day. Goodbye.
Brigita: Goodbye.
Me: Goodbye.

Situation 2

Dovilė: Good morning. How can I help you?
Brigita: We would like to change our booking on the 4th and 5th of April because we need two more rooms.
Me: We would like to bring two colleagues with us. Are there two available rooms?
Dovilė: You are lucky because there is a possibility. This morning our gest canceled his reservation and we have only one room for your colleague. What do you think abou idea that your two colleagues would live in the same room?
Me: I think it would be great because we can`t cancel our wine presentation.
Dovilė: Do you need anything else?
Brigita: No, that`s all. Thank you for your time.
Dovilė: Goodbye.
Me: Goodbye.

Situation 3

Me: Hello. My name is Laura Zakarauskaitė and my colleagues - Brigita Vanagaitė.
Dovilė: Oh, yes. Good evening. Welcome to the Hotel Due Torri in Verona. Do you reserved a twin room for two nights?
Brigita: Yes, we have.
Dovilė: Could you fill in this form, please?
Brigita: Sure.
Dovilė: Can you sign here, please? Thank you. Here`s your keycard. Your room is 43 on the second floor.
Me: Thanks, could I have an early-morning call?
Dovilė: Yes, of course you can. At what time?
Me: At 6.30, please.
Brigita: Please, reserve us a table for two for breakfast at 8.00.
Dovilė: No problems, I will reserve. Have a nice evening.
Me: Thank you.

Situation 4

Brigita: Could I have my bill, please? Can I take by credit card?
Dovilė: Yes, that`s fine.
Me: Good.
Dovilė: I hope you enjoy your stay here.
Brigita: Oh, yes, very much.

Hotel Confirmation

11April, 2013

Dear Miss Zakarauskaite,

It is our pleasure to confirm your reservation at the New York Palace in New York where you will experience exceptional accommodations and outstanding service. We are pleased that you have selected us for your stay.

We confirm your reservation of quiet, far away from any entertainment facilities, non-smoking, top floor suite for eight nights from 11 to 19 May. A parking space is reserved in the hotel car park and a table for two is reserved in the restaurant for dinner at 7.30.

I attach two files with all amenities you asked for. Please let us know if you want to change your reservation or have any special requirements.

Thank you in advance. We look forward to welcoming you and assure you that everything possible will be done to make your stay an enjoyable one.

Sincerely,

Mark Dickson
Reservations