2013 m. balandžio 23 d., antradienis

Dealing with complaints

Situation 1

Excuse me, these vegetables are really overcooked.
I`m sorry. I`ll speak to the chef and bring you another.

Situation 2

Excuse me, the minibar in my room is empty.
I`m sorry. I`ll send someone up immediately to look into it.

Situation 3

Excuse me, the bed isn`t made in my room.
I`m sorry. I`ll send someone up immediately to make it.

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