Taking telephone requests

Brigita - reception; Me - guest;

Situation 1

Me: Hello, could I have a whisky for the minibar in my room, please?
Brigita: Yes, of course, what room number, please?
Me: Room 241.
Brigita: And how many glasses do you need?
Me: I need one, please.
Brigita: Right away, madam.

Situation 2

Me: Excuse me, could I have today`s newspaper in my room?
Brigita: Certainly, madam. I`ll send someone up right now. What room number, please?
Me: Room 142, thank you in advance.

Brigita - guest; Me - reception;

Situation 1

Brigita: Excuse me, we are going to the airport and I need a car - hire.
Me: Certainly, madam. What type of car you would like to hire?
Brigita: It doesn`t matter for me.
Me: What do you think about BMW? Would it be OK?
Brigita: Yes, of course. Thank you.

Situation 2

Brigita: Good morning. We are going to the theatre this evening and I need to leave a message.
Me: Certainly, madam. For whom the message is adressed to?
Brigita: To my husband.
Me: What room number, please?
Brigita: Room 361.
Me: Yes, of course. I`ll conect you in a moment.