Situation 1
Dovilė: Good afternoon, the Hotel Due Torri in Verona listening. How can I help you?
Brigita: We want to book a twin-room for the 4th and 9th of April.
Me: But, Brigita, maybe we could reserve a suit? I think it would be more convenient, don`t you think so?
Brigita: Yes, I think it is a good idea.
Me: Excuse me, could you recommend us a suit?
Dovilė: Yes, we have a good suit with a lot of facilities.
Brigita: I am sorry, is there free Wi-Fi Internet access in our suit?
Dovilė: Yes, of course.
Me: I think this suit is perfect and it satisfies our needs. What do you think, Brigita?
Brigita: I absolutely agree with you and we would like to book it.
Dovilė: Thank you for choosing our hotel. Have a nice day. Goodbye.
Brigita: Goodbye.
Me: Goodbye.
Situation 2
Dovilė: Good morning. How can I help you?
Brigita: We would like to change our booking on the 4th and 5th of April because we need two more rooms.
Me: We would like to bring two colleagues with us. Are there two available rooms?
Dovilė: You are lucky because there is a possibility. This morning our gest canceled his reservation and we have only one room for your colleague. What do you think abou idea that your two colleagues would live in the same room?
Me: I think it would be great because we can`t cancel our wine presentation.
Dovilė: Do you need anything else?
Brigita: No, that`s all. Thank you for your time.
Dovilė: Goodbye.
Me: Goodbye.
Situation 3
Me: Hello. My name is Laura Zakarauskaitė and my colleagues - Brigita Vanagaitė.
Dovilė: Oh, yes. Good evening. Welcome to the Hotel Due Torri in Verona. Do you reserved a twin room for two nights?
Brigita: Yes, we have.
Dovilė: Could you fill in this form, please?
Brigita: Sure.
Dovilė: Can you sign here, please? Thank you. Here`s your keycard. Your room is 43 on the second floor.
Me: Thanks, could I have an early-morning call?
Dovilė: Yes, of course you can. At what time?
Me: At 6.30, please.
Brigita: Please, reserve us a table for two for breakfast at 8.00.
Dovilė: No problems, I will reserve. Have a nice evening.
Me: Thank you.
Situation 4
Brigita: Could I have my bill, please? Can I take by credit card?
Dovilė: Yes, that`s fine.
Me: Good.
Dovilė: I hope you enjoy your stay here.
Brigita: Oh, yes, very much.
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