Receiving guests

Situation 1

Me: Good afternoon, madam, Queen`s Hotel. Can I help you?
Brigita: Good afternoon. My name is Georgina Wade. I`d like to check in, please. I have a reservation for a double room.
Me: Yes, Mrs. Georgina, let me see. Your reservation is for three nights, for the 17th, 18th and 19th of April. Could you please fill in this registration card?
Brigita: Yes, of course. Do I fill in my home adress?
Me: Yes, please.
Brigita: Flat 7A, Connex House, London N2 9PU.
Me: And could I have your passport number?
Brigita: Yes, of course. It is 433800125.
Me: Thank you. Your room number is 167. It`s on the second floor. And here`s your key card for your room. Would you like to have dinner in the restaurant this evening?
Brigita: Yes, please. Can you reserve me a table for two at nine o`clock?
Me: Certainly. The porter will help you with your luggage.
Brigita: Thank you.
Me: Have a nice day!

Situation 2


Me: Good afternoon, madam, Queen`s Hotel. Can I help you?
Brigita: Good afternoon. My name is Li Zhu. I`d like to check in, please. I have a reservation for a single room.
Me: Yes, Mrs. Li Zhu, let me see. Your reservation is for two nights, for the 17th and 18th of April. Could you please fill in this registration card?
Brigita: Yes, of course. Do I fill in my home adress?
Me: Yes, please.
Brigita: 22 Sunland Villas, 688 Quing Xi Road, Shanghai 200336.
Me: And could I have your passport number?
Brigita: Yes, of course. It is 239347596.
Me: Thank you. Your room number is 316. It`s on the third floor. And here`s your key card for your room. Would you like to have dinner in the restaurant this evening?
Brigita: Yes, please. Can you reserve me a table at seven o`clock?
Me: Certainly. The porter will help you with your luggage.
Brigita: Thank you.
Me: Have a nice day!