2013 m. balandžio 30 d., antradienis
Self - assessement of my achievements
I`m going to present self - assessement of my achievements. I tried to assess myself as objectively as I could.
To start with, my weblog adress is lzakarauskaite.blogspot.com, so everybody can visit it and verify how fairly or unfair I evaluated my modules job.
First activity was to write a composition about my future profession. I overpassed this task quite easy because from the age of sixteen I knew who I want to become in my future career. I want to become a five stars hotel manager. Why? There isn`t a better thing than to work willingly, with pleasure and to know that your work isn`t fruitless. In this composition I explained what are the advantages and disadvantages of being a hotel`s manager and gave conclusions. I wrote that I want to be such a worker that someone could say: ''She was born to do this''. In my opinion, a good job is one of the things which makes the life worthwhile. It is very difficult to evaluate myself because I am not sure what mistakes I have done. I know that self - assessement is a must, so for this activity I would write myself nine.
Another interesting activity was to compare hotels: one in Lithuania and another one abroad. I chose Stikliai hotel in Lithuania and The New York Palace hotel abroad. This task required effort and I found it quite difficult. I think this activity seemed to me so hard because I have never been in our country`s hotel and I was afraid that I wouldn`t be able to find the difference between hotels amenities. But in the end I managed to cope with the task. In this presentation I described what facilities, advantages and disadvantages each hotel has individually. Also, I presented photos of both hotels, in order you could select which is more luxurious and in which one you would like to stay if you would be a traveller. After this, I made the main differences between hotels and gave a short generalization. In conclusions, I recommended both hotels because both quality are really high. For this task I would write myself eight.
Besides, there is one more composition placed in my weblog. It is about a healthy lifestyle. I liked this activity because this topic wasn`t new to me. I am very interested in leading a healthy lifestyle so I found it quite easy to express my opinion by writing. In this composition I gave my BMI results and they showed that my weight is normal. Also, I wrote about my eating habits and I revealed what I usually eat. I talked about overweight problem as well. In conclusions, I said that our health depends on our lifestyle so we must try to choose which lifestyle is the best one. We can`t forget that the health is the biggest wealth. I wrote to myself nine.
During this module I wrote two letters. One was a hotel booking letter and another was a hotel confirmation. This task was not difficult. I wrote that I want to book a quiet, non- smoking, far away from any entertainment facilities, top floor suite for me and my friend for eight nights. Also, I asked for additional amenities. In a confirmation letter I confirmed reservation and special requirements. I think I deserved ten.
At home I had to write a CV. While writing it, I forced with some difficulties but eventually I managed to do it. Personally, I think that this task is very beneficial because now I can use it for seasonal job - hunting. I would write myself ten.
During this module we did a lot of oral tasks which are called role - plays. I counted that I wrote nine dialogues in my weblog. I liked this activity because I could improve my English knowledge in hotels and restaurants range. I learned how to communicate with customers, what receptionist should do to make customers staying an enjoyable one. Now I know how to greet customers, answer the telephone, ask who is calling , take messages, also I learned how to identify myself, how to give information, take a room reservation, take down guest details, say opening and closing times, say what is available, give polite explanations, make polite requests, ask where places are, ask what people want, ask how customers want to pay, take orders, make guests feel welcome, accept and apologize for complaints, give good customer service, describe hotel facilities. Personally, I think that this information will be very useful when I will be working in a hotel because I have to communicate with customers needfully. I believe that I learned how to make dialogues with a partner quite well, so I would write to myself nine.
What's more, in this module I learned how to write summaries. During all this time, I wrote four. One summary is about free Wi - Fi Internet access, another is about blue food and other two are about teenage master chef Luke and Slow Food, Slow Cities. At first, it was hard to convey the same idea in different words but by the time I found it easier and easier, and now I am able to write a summary without any difficulties. I evaluate myself from eight to nine.
Our daily business involved not only weblog activity, we also had to do exercises in students` book and workbook ''Highly Recommended''. I was very interested in language study segments because it is expressions which we had to learn during our activity and must use in our dialogues. I found these exercises quite easy to do. Personally, I would give myself nine.
Besides, during our activities we had to do listening comprehension exercises as well. We have already done nine listening comprehensions. Such listening tasks involves three exercises: T/F, synonym matching and gap filling. Of all the tasks performed in this module, listening is the most difficult to me. I often don`t hear what is saying and as a result when I need to choose if the answer is true or false I choose the wrong one. Also, in a gap filling exercise I force with new words which misleads me what I need to fill in. I evaluate myself seven.
I think, that during this five weeks, I managed to improve my English skills and I believe that I learned the main things about how receptionist should communicate with customers. I know that all this information will be useful in my near future if I want to be well qualified, so I promise not to forget what I have learned during this module.
To start with, my weblog adress is lzakarauskaite.blogspot.com, so everybody can visit it and verify how fairly or unfair I evaluated my modules job.
First activity was to write a composition about my future profession. I overpassed this task quite easy because from the age of sixteen I knew who I want to become in my future career. I want to become a five stars hotel manager. Why? There isn`t a better thing than to work willingly, with pleasure and to know that your work isn`t fruitless. In this composition I explained what are the advantages and disadvantages of being a hotel`s manager and gave conclusions. I wrote that I want to be such a worker that someone could say: ''She was born to do this''. In my opinion, a good job is one of the things which makes the life worthwhile. It is very difficult to evaluate myself because I am not sure what mistakes I have done. I know that self - assessement is a must, so for this activity I would write myself nine.
Another interesting activity was to compare hotels: one in Lithuania and another one abroad. I chose Stikliai hotel in Lithuania and The New York Palace hotel abroad. This task required effort and I found it quite difficult. I think this activity seemed to me so hard because I have never been in our country`s hotel and I was afraid that I wouldn`t be able to find the difference between hotels amenities. But in the end I managed to cope with the task. In this presentation I described what facilities, advantages and disadvantages each hotel has individually. Also, I presented photos of both hotels, in order you could select which is more luxurious and in which one you would like to stay if you would be a traveller. After this, I made the main differences between hotels and gave a short generalization. In conclusions, I recommended both hotels because both quality are really high. For this task I would write myself eight.
Besides, there is one more composition placed in my weblog. It is about a healthy lifestyle. I liked this activity because this topic wasn`t new to me. I am very interested in leading a healthy lifestyle so I found it quite easy to express my opinion by writing. In this composition I gave my BMI results and they showed that my weight is normal. Also, I wrote about my eating habits and I revealed what I usually eat. I talked about overweight problem as well. In conclusions, I said that our health depends on our lifestyle so we must try to choose which lifestyle is the best one. We can`t forget that the health is the biggest wealth. I wrote to myself nine.
During this module I wrote two letters. One was a hotel booking letter and another was a hotel confirmation. This task was not difficult. I wrote that I want to book a quiet, non- smoking, far away from any entertainment facilities, top floor suite for me and my friend for eight nights. Also, I asked for additional amenities. In a confirmation letter I confirmed reservation and special requirements. I think I deserved ten.
At home I had to write a CV. While writing it, I forced with some difficulties but eventually I managed to do it. Personally, I think that this task is very beneficial because now I can use it for seasonal job - hunting. I would write myself ten.
During this module I have done one power point presentation in front of the audience. The presentation was about one of the most famous chefs in the world Gordon Ramsay. This task was hard to me because I have a fear of public speaking, I can not control my emotions. I`m lucky one because in the end I managed to overcome my fears and I performed very well and I was evaluated ten. I believe that I deserved this grade.
During this module we did a lot of oral tasks which are called role - plays. I counted that I wrote nine dialogues in my weblog. I liked this activity because I could improve my English knowledge in hotels and restaurants range. I learned how to communicate with customers, what receptionist should do to make customers staying an enjoyable one. Now I know how to greet customers, answer the telephone, ask who is calling , take messages, also I learned how to identify myself, how to give information, take a room reservation, take down guest details, say opening and closing times, say what is available, give polite explanations, make polite requests, ask where places are, ask what people want, ask how customers want to pay, take orders, make guests feel welcome, accept and apologize for complaints, give good customer service, describe hotel facilities. Personally, I think that this information will be very useful when I will be working in a hotel because I have to communicate with customers needfully. I believe that I learned how to make dialogues with a partner quite well, so I would write to myself nine.
What's more, in this module I learned how to write summaries. During all this time, I wrote four. One summary is about free Wi - Fi Internet access, another is about blue food and other two are about teenage master chef Luke and Slow Food, Slow Cities. At first, it was hard to convey the same idea in different words but by the time I found it easier and easier, and now I am able to write a summary without any difficulties. I evaluate myself from eight to nine.
Our daily business involved not only weblog activity, we also had to do exercises in students` book and workbook ''Highly Recommended''. I was very interested in language study segments because it is expressions which we had to learn during our activity and must use in our dialogues. I found these exercises quite easy to do. Personally, I would give myself nine.
Besides, during our activities we had to do listening comprehension exercises as well. We have already done nine listening comprehensions. Such listening tasks involves three exercises: T/F, synonym matching and gap filling. Of all the tasks performed in this module, listening is the most difficult to me. I often don`t hear what is saying and as a result when I need to choose if the answer is true or false I choose the wrong one. Also, in a gap filling exercise I force with new words which misleads me what I need to fill in. I evaluate myself seven.
I think, that during this five weeks, I managed to improve my English skills and I believe that I learned the main things about how receptionist should communicate with customers. I know that all this information will be useful in my near future if I want to be well qualified, so I promise not to forget what I have learned during this module.
2013 m. balandžio 27 d., šeštadienis
Taking telephone requests
Brigita - reception; Me - guest;
Situation 1
Me: Hello, could I have a whisky for the minibar in my room, please?
Brigita: Yes, of course, what room number, please?
Me: Room 241.
Brigita: And how many glasses do you need?
Me: I need one, please.
Brigita: Right away, madam.
Situation 2
Me: Excuse me, could I have today`s newspaper in my room?
Brigita: Certainly, madam. I`ll send someone up right now. What room number, please?
Me: Room 142, thank you in advance.
Brigita - guest; Me - reception;
Situation 1
Brigita: Excuse me, we are going to the airport and I need a car - hire.
Me: Certainly, madam. What type of car you would like to hire?
Brigita: It doesn`t matter for me.
Me: What do you think about BMW? Would it be OK?
Brigita: Yes, of course. Thank you.
Situation 2
Brigita: Good morning. We are going to the theatre this evening and I need to leave a message.
Me: Certainly, madam. For whom the message is adressed to?
Brigita: To my husband.
Me: What room number, please?
Brigita: Room 361.
Me: Yes, of course. I`ll conect you in a moment.
Situation 1
Me: Hello, could I have a whisky for the minibar in my room, please?
Brigita: Yes, of course, what room number, please?
Me: Room 241.
Brigita: And how many glasses do you need?
Me: I need one, please.
Brigita: Right away, madam.
Situation 2
Me: Excuse me, could I have today`s newspaper in my room?
Brigita: Certainly, madam. I`ll send someone up right now. What room number, please?
Me: Room 142, thank you in advance.
Brigita - guest; Me - reception;
Situation 1
Brigita: Excuse me, we are going to the airport and I need a car - hire.
Me: Certainly, madam. What type of car you would like to hire?
Brigita: It doesn`t matter for me.
Me: What do you think about BMW? Would it be OK?
Brigita: Yes, of course. Thank you.
Situation 2
Brigita: Good morning. We are going to the theatre this evening and I need to leave a message.
Me: Certainly, madam. For whom the message is adressed to?
Brigita: To my husband.
Me: What room number, please?
Brigita: Room 361.
Me: Yes, of course. I`ll conect you in a moment.
2013 m. balandžio 23 d., antradienis
Dealing with complaints
Situation 1
Excuse me, these vegetables are really overcooked.
I`m sorry. I`ll speak to the chef and bring you another.
Situation 2
Excuse me, the minibar in my room is empty.
I`m sorry. I`ll send someone up immediately to look into it.
Situation 3
Excuse me, the bed isn`t made in my room.
I`m sorry. I`ll send someone up immediately to make it.
Excuse me, these vegetables are really overcooked.
I`m sorry. I`ll speak to the chef and bring you another.
Situation 2
Excuse me, the minibar in my room is empty.
I`m sorry. I`ll send someone up immediately to look into it.
Situation 3
Excuse me, the bed isn`t made in my room.
I`m sorry. I`ll send someone up immediately to make it.
2013 m. balandžio 22 d., pirmadienis
Blue food
Summary
Nature makes food look more attractive so that we want to eat it. Some companies add colour to their food so that it looks more natural - looking. People are tend to think that such food is much more delicious, even when the flavour hasn`t changed at all. This is due to the fact that people are accustomed to see food in the same colours.
It is hard to find a blue colour in natural food and usually it doesn`t look tempting or tasty. A long time ago it was believed that food which is naturally blue, black or purple can sometimes be poisonous. Also, it is said that the blue colour is often used to help people to lose weight because it reduces the appetite.
The test was accomplished in order to clarify if blue food can influence our appetite. In the test attended 20 people and they were devided into to groups, A and B. People in group A were with concealed eyes. People in group B could see everything.
In the test, the group with the masks ate more blue food and didin`t notice any difference between blue coloured and normal - coloured food. Group without masks left more blue food and ate more normal - coloured food. These people said they have noticed differences between blue food and normal - coloured food.
Nature makes food look more attractive so that we want to eat it. Some companies add colour to their food so that it looks more natural - looking. People are tend to think that such food is much more delicious, even when the flavour hasn`t changed at all. This is due to the fact that people are accustomed to see food in the same colours.
It is hard to find a blue colour in natural food and usually it doesn`t look tempting or tasty. A long time ago it was believed that food which is naturally blue, black or purple can sometimes be poisonous. Also, it is said that the blue colour is often used to help people to lose weight because it reduces the appetite.
The test was accomplished in order to clarify if blue food can influence our appetite. In the test attended 20 people and they were devided into to groups, A and B. People in group A were with concealed eyes. People in group B could see everything.
In the test, the group with the masks ate more blue food and didin`t notice any difference between blue coloured and normal - coloured food. Group without masks left more blue food and ate more normal - coloured food. These people said they have noticed differences between blue food and normal - coloured food.
Dealing with requests
Situation 1
Brigita: Excuse me, my room is very noisy. Could I move to a quieter one?
Me: Yes, of course. I`ll send a porter to help you change rooms right away.
Brigita: Can I have breakfast in my room?
Me: Sure, we`ll send you a room service up in the morning.
Brigita: Can you send a bottle of gin and some tonic up to room 488, please?
Me: I`ll send someone up right away.
Brigita: Could I have more clean towels in the bathroom?
Me: Yes, madam. We`ll call to housekeeping and we will arrange it.
Brigita: This soup isn`t hot enough.
Me: I`m sorry, we will replace it.
Situation 2
Brigita: Excuse me, there is no red wine in my room`s minibar.
Me: Yes, of course, I`ll send it up immediately.
Brigita: Excuse me, people in the next room are very noisy.
Me: Certainly, we will ask them to be quiet.
Brigita: Can I order a newspaper?
Me: Of course, you can. We`ll deliver it to your room before 8 a.m.
Brigita: Excuse me, are there any messages for me in reception?
Me: One moment, please and I`ll check for you.
Brigita: I`d like to find out what the cost of taxi to airport is.
Me: One moment, madam, and I`ll call to taxi office and find it out.
Brigita: Excuse me, my room is very noisy. Could I move to a quieter one?
Me: Yes, of course. I`ll send a porter to help you change rooms right away.
Brigita: Can I have breakfast in my room?
Me: Sure, we`ll send you a room service up in the morning.
Brigita: Can you send a bottle of gin and some tonic up to room 488, please?
Me: I`ll send someone up right away.
Brigita: Could I have more clean towels in the bathroom?
Me: Yes, madam. We`ll call to housekeeping and we will arrange it.
Brigita: This soup isn`t hot enough.
Me: I`m sorry, we will replace it.
Situation 2
Brigita: Excuse me, there is no red wine in my room`s minibar.
Me: Yes, of course, I`ll send it up immediately.
Brigita: Excuse me, people in the next room are very noisy.
Me: Certainly, we will ask them to be quiet.
Brigita: Can I order a newspaper?
Me: Of course, you can. We`ll deliver it to your room before 8 a.m.
Brigita: Excuse me, are there any messages for me in reception?
Me: One moment, please and I`ll check for you.
Brigita: I`d like to find out what the cost of taxi to airport is.
Me: One moment, madam, and I`ll call to taxi office and find it out.
Slow Food and Slow Cities
Summary
The Slow Food movement as a protest started in 1986 in Italia. As a result of this movement`s influence, formed a new movemenet with four Italian cities in 1999. Slow Food organizes festivals such as the world`s largest food and wine event, the world`s largest cheese festival and both are organized in Italy. Besides, there is Slow Food Editore which publishes guidelines on Italian food, wine and culture in six languages.
Slow Food is about making our life quality better. Members of this movement think that slower way of our living and healthier lifestyle is much more beneficial rather than everlasting hurry and fast, junk food eating habits. They believe that right living has a positive impact to our culture. Slow food movement is sure that each nation has its food culture and points how it is important not to lose it.
Slow cities are about good daily life. Slow Cities want to upgrade their residents living and protect local businesses and traditions. Cities try to advertise native food production, small stores which can offer local speciality foods and restaurants where people can taste traditional dishes. Also, Slow Cities try to cut traffic jams, car noise which is caused by car alarms and neon-light signboards. Such cities want to create paths where people could cycle and also want to pay more attention to nature, flora and fauna. The founder of this movement thinks, that it is a nice try to avoid the American way of life and to stay unique.
To sum up, Slow Food and Slow Cities are about how to make our living more healthier, better and unique. According to the Slow Food members, it is very important to eat different food, discover local dishes that you have never tasted before, and realize that it is healthy and delicious. And most of all it is imprtant to understand that Slow Food isn`t just about eating right foods, it`s about connection while enjoying a good meal with other people we are sitting around a table.
The Slow Food movement as a protest started in 1986 in Italia. As a result of this movement`s influence, formed a new movemenet with four Italian cities in 1999. Slow Food organizes festivals such as the world`s largest food and wine event, the world`s largest cheese festival and both are organized in Italy. Besides, there is Slow Food Editore which publishes guidelines on Italian food, wine and culture in six languages.
Slow Food is about making our life quality better. Members of this movement think that slower way of our living and healthier lifestyle is much more beneficial rather than everlasting hurry and fast, junk food eating habits. They believe that right living has a positive impact to our culture. Slow food movement is sure that each nation has its food culture and points how it is important not to lose it.
Slow cities are about good daily life. Slow Cities want to upgrade their residents living and protect local businesses and traditions. Cities try to advertise native food production, small stores which can offer local speciality foods and restaurants where people can taste traditional dishes. Also, Slow Cities try to cut traffic jams, car noise which is caused by car alarms and neon-light signboards. Such cities want to create paths where people could cycle and also want to pay more attention to nature, flora and fauna. The founder of this movement thinks, that it is a nice try to avoid the American way of life and to stay unique.
To sum up, Slow Food and Slow Cities are about how to make our living more healthier, better and unique. According to the Slow Food members, it is very important to eat different food, discover local dishes that you have never tasted before, and realize that it is healthy and delicious. And most of all it is imprtant to understand that Slow Food isn`t just about eating right foods, it`s about connection while enjoying a good meal with other people we are sitting around a table.
At a restaurant
Brigita is the hostess, I am the guest
Brigita: Right. Let`s order.
Me: Hmmm... . It all looks good. What do you recommend?
Brigita: Well, for a starter smoked salmon pate, and for the main course lemon grilled chicken breasts with fried aubergines.
Me: Yes, I`d like that.
Brigita: And what do you want to drink?
Me: Coul we have a red wine?
Brigita: Yes, of course. I would like to have Pint Noir red wine.
Later
Brigita: Now, how about a dessert?
Me: Thank you, but I couldn`t eat any more.
Brigita: Are you sure? What about a coffe or a tea?
Me: Yes. That would be very nice. I would like a tea.
At the end of the meal
Brigita: Thank you for a really excellent meal.
Me: I`m glad you enjoyed it.
Brigita: Right. Let`s order.
Me: Hmmm... . It all looks good. What do you recommend?
Brigita: Well, for a starter smoked salmon pate, and for the main course lemon grilled chicken breasts with fried aubergines.
Me: Yes, I`d like that.
Brigita: And what do you want to drink?
Me: Coul we have a red wine?
Brigita: Yes, of course. I would like to have Pint Noir red wine.
Later
Brigita: Now, how about a dessert?
Me: Thank you, but I couldn`t eat any more.
Brigita: Are you sure? What about a coffe or a tea?
Me: Yes. That would be very nice. I would like a tea.
At the end of the meal
Brigita: Thank you for a really excellent meal.
Me: I`m glad you enjoyed it.
2013 m. balandžio 18 d., ketvirtadienis
Receiving guests
Situation 1
Me: Good afternoon, madam, Queen`s Hotel. Can I help you?
Brigita: Good afternoon. My name is Georgina Wade. I`d like to check in, please. I have a reservation for a double room.
Me: Yes, Mrs. Georgina, let me see. Your reservation is for three nights, for the 17th, 18th and 19th of April. Could you please fill in this registration card?
Brigita: Yes, of course. Do I fill in my home adress?
Me: Yes, please.
Brigita: Flat 7A, Connex House, London N2 9PU.
Me: And could I have your passport number?
Brigita: Yes, of course. It is 433800125.
Me: Thank you. Your room number is 167. It`s on the second floor. And here`s your key card for your room. Would you like to have dinner in the restaurant this evening?
Brigita: Yes, please. Can you reserve me a table for two at nine o`clock?
Me: Certainly. The porter will help you with your luggage.
Brigita: Thank you.
Me: Have a nice day!
Situation 2
Me: Good afternoon, madam, Queen`s Hotel. Can I help you?
Brigita: Good afternoon. My name is Li Zhu. I`d like to check in, please. I have a reservation for a single room.
Me: Yes, Mrs. Li Zhu, let me see. Your reservation is for two nights, for the 17th and 18th of April. Could you please fill in this registration card?
Brigita: Yes, of course. Do I fill in my home adress?
Me: Yes, please.
Brigita: 22 Sunland Villas, 688 Quing Xi Road, Shanghai 200336.
Me: And could I have your passport number?
Brigita: Yes, of course. It is 239347596.
Me: Thank you. Your room number is 316. It`s on the third floor. And here`s your key card for your room. Would you like to have dinner in the restaurant this evening?
Brigita: Yes, please. Can you reserve me a table at seven o`clock?
Me: Certainly. The porter will help you with your luggage.
Brigita: Thank you.
Me: Have a nice day!
Me: Good afternoon, madam, Queen`s Hotel. Can I help you?
Brigita: Good afternoon. My name is Georgina Wade. I`d like to check in, please. I have a reservation for a double room.
Me: Yes, Mrs. Georgina, let me see. Your reservation is for three nights, for the 17th, 18th and 19th of April. Could you please fill in this registration card?
Brigita: Yes, of course. Do I fill in my home adress?
Me: Yes, please.
Brigita: Flat 7A, Connex House, London N2 9PU.
Me: And could I have your passport number?
Brigita: Yes, of course. It is 433800125.
Me: Thank you. Your room number is 167. It`s on the second floor. And here`s your key card for your room. Would you like to have dinner in the restaurant this evening?
Brigita: Yes, please. Can you reserve me a table for two at nine o`clock?
Me: Certainly. The porter will help you with your luggage.
Brigita: Thank you.
Me: Have a nice day!
Situation 2
Me: Good afternoon, madam, Queen`s Hotel. Can I help you?
Brigita: Good afternoon. My name is Li Zhu. I`d like to check in, please. I have a reservation for a single room.
Me: Yes, Mrs. Li Zhu, let me see. Your reservation is for two nights, for the 17th and 18th of April. Could you please fill in this registration card?
Brigita: Yes, of course. Do I fill in my home adress?
Me: Yes, please.
Brigita: 22 Sunland Villas, 688 Quing Xi Road, Shanghai 200336.
Me: And could I have your passport number?
Brigita: Yes, of course. It is 239347596.
Me: Thank you. Your room number is 316. It`s on the third floor. And here`s your key card for your room. Would you like to have dinner in the restaurant this evening?
Brigita: Yes, please. Can you reserve me a table at seven o`clock?
Me: Certainly. The porter will help you with your luggage.
Brigita: Thank you.
Me: Have a nice day!
Giving polite explanations
Brigita: Good morning, Queen`s Hotel. How can I help you?
Me: Hello. I would like to book a double room on Sunday 5th April and adjoining single room on Sunday 5th April.
Brigita: You are lucky. We have available rooms on Sunday 5th April. Is there anything else?
Me: Yes, please. I would like such amenities to be in those rooms: free Wi-Fi Internet access, satellite TV, minibar, air-conditioning, bath and shower, both should be involved in each room.
Brigita: I`m sorry, but our hotel can offer you only bath and all the other facilities you asked for.
Me: Hmm... It`s fine, so please reserve me these rooms.
Brigita: We look forward to seeing you on the 5th of April.
Me: Thank you. Also, I would like to reserve a table at La Rueda Restaurant.
Brigita: On the 5th of April?
Me: Yes.
Brigita: I am sorry, we are fully booked on that day and we are closed all day on Monday. Maybe you would like to take a table on Tuesday?
Me: I`m afraid, I can`t because I`m busy on Tuesday.
Brigita: I regret that our restaurant cannot confirm your reservation. You can visit La Rueda Restaurant next day.
Me: Thank you, goodbye.
Me: Hello. I would like to book a double room on Sunday 5th April and adjoining single room on Sunday 5th April.
Brigita: You are lucky. We have available rooms on Sunday 5th April. Is there anything else?
Me: Yes, please. I would like such amenities to be in those rooms: free Wi-Fi Internet access, satellite TV, minibar, air-conditioning, bath and shower, both should be involved in each room.
Brigita: I`m sorry, but our hotel can offer you only bath and all the other facilities you asked for.
Me: Hmm... It`s fine, so please reserve me these rooms.
Brigita: We look forward to seeing you on the 5th of April.
Me: Thank you. Also, I would like to reserve a table at La Rueda Restaurant.
Brigita: On the 5th of April?
Me: Yes.
Brigita: I am sorry, we are fully booked on that day and we are closed all day on Monday. Maybe you would like to take a table on Tuesday?
Me: I`m afraid, I can`t because I`m busy on Tuesday.
Brigita: I regret that our restaurant cannot confirm your reservation. You can visit La Rueda Restaurant next day.
Me: Thank you, goodbye.
2013 m. balandžio 16 d., antradienis
Luke Hayes-Alexander Teenage Master Chef
Summary
Luke Hayes-Alexander is an eighteen years old boy who is famous in the whole world as a master chef. The main aim of his life is food. He adores everything about food - from buying it, till serving.
Luke is different from all of the other peers since childhood. Even when he was at the age of seven he preferred reading classics and books about cookery rather than playing or watching cartoons on TV. When Luke was just fourteen years old he started to learn at home and, of course, he was developing his knowledge about food further. After two years, when Luke was sixteen he became a chef as his father. Now Luke is a leader chef of Luke`s family restaurant in Kingston, Canada. This restaurant became a
cuisine because Luke is always trying to make new dishes wich flavour and taste are undiscovered.
Luke is very intrested in ingredients and recipes creation. He loves to encourage other people to cook. His advise to young people is not to be afraid in getting dirty while cooking because it is fun.
Luke Hayes-Alexander is an eighteen years old boy who is famous in the whole world as a master chef. The main aim of his life is food. He adores everything about food - from buying it, till serving.
Luke is different from all of the other peers since childhood. Even when he was at the age of seven he preferred reading classics and books about cookery rather than playing or watching cartoons on TV. When Luke was just fourteen years old he started to learn at home and, of course, he was developing his knowledge about food further. After two years, when Luke was sixteen he became a chef as his father. Now Luke is a leader chef of Luke`s family restaurant in Kingston, Canada. This restaurant became a
cuisine because Luke is always trying to make new dishes wich flavour and taste are undiscovered.
Luke is very intrested in ingredients and recipes creation. He loves to encourage other people to cook. His advise to young people is not to be afraid in getting dirty while cooking because it is fun.
2013 m. balandžio 15 d., pirmadienis
A Healthy Lifestyle
Good health is the most important thing for a happy life. Wouldn`t it be great if we could eat whatever we want, whenever we want and stay healthy? Unfortunately, we can`t. We know that eating too much of the wrong sorts of food makes us become overweight and unhealthy.
Firstly, we know that eating too much junk food makes us become overweight and unhealthy. We are sure to have a weak body and be overweight if we eat sweets and junk food all the time. People who are overweight can get ill faster. Some of them put their faith on poor diet which has also been linked with heart disease or cancer. The only reliable solution is a healthy diet which gives us all the vitamins we normally require. My height is 157 centimetres and my weight is 48 kilograms. BMI showed that my weight is normal and that I don`t need to keep any diets.
Doctors say, a healthy lifestyle includes a balance of nutrious food, exercise and plenty of rest. The human body needs food for energy. It is important to eat many different types of food to get a variety of vitamins and minerals. I usually eat soups, fish, eggs, fresh vegetables such as cucumber, tomato, cabbage, carrots, fresh vegetables such as apples, bananas, oranges, mangos, water melions, lemon. Also, I try to drink a lot of water and try not to eat sweets because our bodies don`t really need them. To be healthy we must get plenty of rest too. The body needs to recuperate all of the energy lost in physical activity. We must sleep and rest enough in order to relieve stress.
Nowadays people put on too much weight because they become too lazy. They rely too much on cars. Of course, it is very comfortable to go somewhere by car when we are in a hurry but people started walking on foot rarely and as we know even walking can be a good exercise for our health. We should exercise at least 3 days per weak. I exercise 3 times per week, twice in a gym and once during my physical education lessons at college.
Finally, there are people who eat healthy food, regurarly exercises and don`t have any problems with overweight. Eating well does not mean that we should cut out all our favourite foods. It just means eating sensibly and trying to avoid too much junk food. The truth is that my lifestyle isn`t the most healthy way of living but I try to live as healthier as I can.
To sum up, good health is better than the best medicine. If our health is good, we are always in good mood. Our health depends on our lifestyle so we must try to choose the best lifestyle. We can`t forget that the health is the biggest wealth.
Firstly, we know that eating too much junk food makes us become overweight and unhealthy. We are sure to have a weak body and be overweight if we eat sweets and junk food all the time. People who are overweight can get ill faster. Some of them put their faith on poor diet which has also been linked with heart disease or cancer. The only reliable solution is a healthy diet which gives us all the vitamins we normally require. My height is 157 centimetres and my weight is 48 kilograms. BMI showed that my weight is normal and that I don`t need to keep any diets.
Doctors say, a healthy lifestyle includes a balance of nutrious food, exercise and plenty of rest. The human body needs food for energy. It is important to eat many different types of food to get a variety of vitamins and minerals. I usually eat soups, fish, eggs, fresh vegetables such as cucumber, tomato, cabbage, carrots, fresh vegetables such as apples, bananas, oranges, mangos, water melions, lemon. Also, I try to drink a lot of water and try not to eat sweets because our bodies don`t really need them. To be healthy we must get plenty of rest too. The body needs to recuperate all of the energy lost in physical activity. We must sleep and rest enough in order to relieve stress.
Nowadays people put on too much weight because they become too lazy. They rely too much on cars. Of course, it is very comfortable to go somewhere by car when we are in a hurry but people started walking on foot rarely and as we know even walking can be a good exercise for our health. We should exercise at least 3 days per weak. I exercise 3 times per week, twice in a gym and once during my physical education lessons at college.
Finally, there are people who eat healthy food, regurarly exercises and don`t have any problems with overweight. Eating well does not mean that we should cut out all our favourite foods. It just means eating sensibly and trying to avoid too much junk food. The truth is that my lifestyle isn`t the most healthy way of living but I try to live as healthier as I can.
To sum up, good health is better than the best medicine. If our health is good, we are always in good mood. Our health depends on our lifestyle so we must try to choose the best lifestyle. We can`t forget that the health is the biggest wealth.
Taking restaurant bookings
Me: Good evening, the River Brasserie. Can I help you?
Žilvinas: Yes, please. I`d like to make a reservation. What days do you open?
Me: We open from Monday to Sunday.
Žilvinas: I see. And what time do you serve supper?
Me: We serve supper from six o`clock to eight o`clock.
Žilvinas: Hmm...good. Well, I`d like to book a table for two people at seven o`clock on Saturday the 21st of April, please.
Me: We`re always busy on Saturdays. We sometimes have cancellations but I`m afraid we`re fully booked on Saturday the 21st. Oh...but I have a table on 22nd. Maybe this time would be good for you to come?
Žilvinas: Let me think...Ok. Sunday the 22nd is fine. Thank you very much.
Me: So, that`s a table for two at seven o`clock on Sunday the 22nd of April.
Žilvinas: Yes.
Me: What name is it, please?
Žilvinas: Mažeika.
Me: Could you spell your name, please?
Žilvinas: M-A-Ž-E-I-K-A.
Me: Ok. We look forward to seeing you on Sunday the 22nd of April.
Žilvinas: Thank you, goodbye.
Žilvinas: Yes, please. I`d like to make a reservation. What days do you open?
Me: We open from Monday to Sunday.
Žilvinas: I see. And what time do you serve supper?
Me: We serve supper from six o`clock to eight o`clock.
Žilvinas: Hmm...good. Well, I`d like to book a table for two people at seven o`clock on Saturday the 21st of April, please.
Me: We`re always busy on Saturdays. We sometimes have cancellations but I`m afraid we`re fully booked on Saturday the 21st. Oh...but I have a table on 22nd. Maybe this time would be good for you to come?
Žilvinas: Let me think...Ok. Sunday the 22nd is fine. Thank you very much.
Me: So, that`s a table for two at seven o`clock on Sunday the 22nd of April.
Žilvinas: Yes.
Me: What name is it, please?
Žilvinas: Mažeika.
Me: Could you spell your name, please?
Žilvinas: M-A-Ž-E-I-K-A.
Me: Ok. We look forward to seeing you on Sunday the 22nd of April.
Žilvinas: Thank you, goodbye.
Taking room reservations
Situation 1
Dovilė: Good afternoon, the Hotel Due Torri in Verona listening. How can I help you?
Brigita: We want to book a twin-room for the 4th and 9th of April.
Me: But, Brigita, maybe we could reserve a suit? I think it would be more convenient, don`t you think so?
Brigita: Yes, I think it is a good idea.
Me: Excuse me, could you recommend us a suit?
Dovilė: Yes, we have a good suit with a lot of facilities.
Brigita: I am sorry, is there free Wi-Fi Internet access in our suit?
Dovilė: Yes, of course.
Me: I think this suit is perfect and it satisfies our needs. What do you think, Brigita?
Brigita: I absolutely agree with you and we would like to book it.
Dovilė: Thank you for choosing our hotel. Have a nice day. Goodbye.
Brigita: Goodbye.
Me: Goodbye.
Situation 2
Dovilė: Good morning. How can I help you?
Brigita: We would like to change our booking on the 4th and 5th of April because we need two more rooms.
Me: We would like to bring two colleagues with us. Are there two available rooms?
Dovilė: You are lucky because there is a possibility. This morning our gest canceled his reservation and we have only one room for your colleague. What do you think abou idea that your two colleagues would live in the same room?
Me: I think it would be great because we can`t cancel our wine presentation.
Dovilė: Do you need anything else?
Brigita: No, that`s all. Thank you for your time.
Dovilė: Goodbye.
Me: Goodbye.
Situation 3
Me: Hello. My name is Laura Zakarauskaitė and my colleagues - Brigita Vanagaitė.
Dovilė: Oh, yes. Good evening. Welcome to the Hotel Due Torri in Verona. Do you reserved a twin room for two nights?
Brigita: Yes, we have.
Dovilė: Could you fill in this form, please?
Brigita: Sure.
Dovilė: Can you sign here, please? Thank you. Here`s your keycard. Your room is 43 on the second floor.
Me: Thanks, could I have an early-morning call?
Dovilė: Yes, of course you can. At what time?
Me: At 6.30, please.
Brigita: Please, reserve us a table for two for breakfast at 8.00.
Dovilė: No problems, I will reserve. Have a nice evening.
Me: Thank you.
Situation 4
Brigita: Could I have my bill, please? Can I take by credit card?
Dovilė: Yes, that`s fine.
Me: Good.
Dovilė: I hope you enjoy your stay here.
Brigita: Oh, yes, very much.
Dovilė: Good afternoon, the Hotel Due Torri in Verona listening. How can I help you?
Brigita: We want to book a twin-room for the 4th and 9th of April.
Me: But, Brigita, maybe we could reserve a suit? I think it would be more convenient, don`t you think so?
Brigita: Yes, I think it is a good idea.
Me: Excuse me, could you recommend us a suit?
Dovilė: Yes, we have a good suit with a lot of facilities.
Brigita: I am sorry, is there free Wi-Fi Internet access in our suit?
Dovilė: Yes, of course.
Me: I think this suit is perfect and it satisfies our needs. What do you think, Brigita?
Brigita: I absolutely agree with you and we would like to book it.
Dovilė: Thank you for choosing our hotel. Have a nice day. Goodbye.
Brigita: Goodbye.
Me: Goodbye.
Situation 2
Dovilė: Good morning. How can I help you?
Brigita: We would like to change our booking on the 4th and 5th of April because we need two more rooms.
Me: We would like to bring two colleagues with us. Are there two available rooms?
Dovilė: You are lucky because there is a possibility. This morning our gest canceled his reservation and we have only one room for your colleague. What do you think abou idea that your two colleagues would live in the same room?
Me: I think it would be great because we can`t cancel our wine presentation.
Dovilė: Do you need anything else?
Brigita: No, that`s all. Thank you for your time.
Dovilė: Goodbye.
Me: Goodbye.
Situation 3
Me: Hello. My name is Laura Zakarauskaitė and my colleagues - Brigita Vanagaitė.
Dovilė: Oh, yes. Good evening. Welcome to the Hotel Due Torri in Verona. Do you reserved a twin room for two nights?
Brigita: Yes, we have.
Dovilė: Could you fill in this form, please?
Brigita: Sure.
Dovilė: Can you sign here, please? Thank you. Here`s your keycard. Your room is 43 on the second floor.
Me: Thanks, could I have an early-morning call?
Dovilė: Yes, of course you can. At what time?
Me: At 6.30, please.
Brigita: Please, reserve us a table for two for breakfast at 8.00.
Dovilė: No problems, I will reserve. Have a nice evening.
Me: Thank you.
Situation 4
Brigita: Could I have my bill, please? Can I take by credit card?
Dovilė: Yes, that`s fine.
Me: Good.
Dovilė: I hope you enjoy your stay here.
Brigita: Oh, yes, very much.
2013 m. balandžio 14 d., sekmadienis
Hotel Confirmation
11April, 2013
Dear Miss Zakarauskaite,
It is our pleasure to confirm your reservation at the New York Palace in New York where you will experience exceptional accommodations and outstanding service. We are pleased that you have selected us for your stay.
We confirm your reservation of quiet, far away from any entertainment facilities, non-smoking, top floor suite for eight nights from 11 to 19 May. A parking space is reserved in the hotel car park and a table for two is reserved in the restaurant for dinner at 7.30.
I attach two files with all amenities you asked for. Please let us know if you want to change your reservation or have any special requirements.
Thank you in advance. We look forward to welcoming you and assure you that everything possible will be done to make your stay an enjoyable one.
Sincerely,
Mark Dickson
Reservations
Dear Miss Zakarauskaite,
It is our pleasure to confirm your reservation at the New York Palace in New York where you will experience exceptional accommodations and outstanding service. We are pleased that you have selected us for your stay.
We confirm your reservation of quiet, far away from any entertainment facilities, non-smoking, top floor suite for eight nights from 11 to 19 May. A parking space is reserved in the hotel car park and a table for two is reserved in the restaurant for dinner at 7.30.
I attach two files with all amenities you asked for. Please let us know if you want to change your reservation or have any special requirements.
Thank you in advance. We look forward to welcoming you and assure you that everything possible will be done to make your stay an enjoyable one.
Sincerely,
Mark Dickson
Reservations
2013 m. balandžio 11 d., ketvirtadienis
Letter of a hotel booking
11April, 2013
Dear Mr. Dickson,
My name is Laura and I would like to reserve a hotel room at the New York Palace for eight nights from the 11th to the 19th of May. We will be arriving on 11th May at aproximately 12.00 p.m. Departure will be on 19th May at 10.00 a.m. Please reserve a quiet, far away from any entertainment facilities, non-smoking, top floor suite for me and my friend for all of these dates. Also please confirm to me not only that my reservation has been made, but also that the room contains the following amenities: multi-line phone, Wi-Fi Internet access, minbar, 24-hour room service, wake-up call service and air-conditioning.
I would also like a reservation for a parking space and a table for two for dinner at your dinning room at 7.30.
Thank you, and please confirm me by calling me at 86966685 or writing me at la.zakarauskaite@gmail.com.
Sincerely,
Laura Zakarauskaitė
Dear Mr. Dickson,
My name is Laura and I would like to reserve a hotel room at the New York Palace for eight nights from the 11th to the 19th of May. We will be arriving on 11th May at aproximately 12.00 p.m. Departure will be on 19th May at 10.00 a.m. Please reserve a quiet, far away from any entertainment facilities, non-smoking, top floor suite for me and my friend for all of these dates. Also please confirm to me not only that my reservation has been made, but also that the room contains the following amenities: multi-line phone, Wi-Fi Internet access, minbar, 24-hour room service, wake-up call service and air-conditioning.
I would also like a reservation for a parking space and a table for two for dinner at your dinning room at 7.30.
Thank you, and please confirm me by calling me at 86966685 or writing me at la.zakarauskaite@gmail.com.
Sincerely,
Laura Zakarauskaitė
Free Wi-Fi Top Of Hotel Guests Wish List
Summary
For ages the main aim in hotels industry is how to attract more guests. The new poll showed that free services can attract much more people to stay in because nobody wants to pay for additional services.
Nowadays, people can not imagine their daily life without smartphones, personal computers or Internet, so there is no wonder that more and more travellers think that free Wi-Fi Internet access is a must for hotels. Guests want to have it even in their room much more than have a complimentary facilities in order to satisfy their needs. Also, there are countries to which people travel only to do business, so for this reason Wi-Fi access is unavoidable too.
Tosum up, the United Arab Emirates is one of the countries which propagandize free Wi-Fi and at the same time is a model to other countries to non-tax Wi-Fi Internet access. It is believed that in the near future while staying in a hotel Wi-Fi Internet access will be tax-free.
2013 m. balandžio 10 d., trečiadienis
Hotel in Lithuania - Stikliai and Hotel in New York - The New York Palace
Hotel Stikliai
The hotel Stikliai is in Vilnius. There are 43 rooms including 15 suites, the building is 4 stories tall. In each room there is a French style furniture, a flat screen TV, high speed internet, direct dial phone. There are bathrooms which are decorated with marble, most including a deep soaking bath and a separate glass-walled shower. For special guests` needs there are connecting rooms, handicapped rooms, non smoking rooms or rooms with city or courtyard views. Besides, in Hotel Stikliai there are 2 restaurants and 80 seats, a Lobby bar, atrium with a fireplace, meeting room with business centre, Indoor heated swimming pool, sauna and on-site fitness room, library, underground parking garage. Also, there is an opportunity to make a reservation. Stikliai hotel have many additional features. For example, there are such guests features as ant alergic pillows, cotton bathrobes, egyptian cotton bed linen, minibar, in-room safe, individual air-conditional controls, lighted make-up mirror an so on. There are such additional features as 24-hour business centre, valet parking, 24-hour in room dining, hotel car services upon request, 24-hour personal wake-up call service and other. Also, there are high quality goods and footwear store on the ground floor of the hotel, just next to the bar.
Advantages
This hotel impresses by its uniqueness. In Lithuanian ''stikliai'' are glassblowers. The hotel takes its name from the workshops that were once established in this part of the town. This is one of the most appealing hotels in historical centre of Vilnius.
Disadvantages
This hotel can not offer disabled facilities.
Reference: http://www.stikliaihotel.lt/en/services-and-activities/
The New York Palace Hotel
It is 4-star hotel, its location is in New York, Manhatan. the building is 55 stories tall. There are 813 guest rooms and 86 suites. At the New York Palace Hotel there are a lot of services: high speed wireless and broadband Internet access, onsite dining at the Madison Room & Bar, 22,000 square feet of meeting and event space, onsite catering, in-room dining, spa and fitness center, complimentary house car service, full-service business center, 24-hour laundry and dry cleaning services, complimentary weekday shuttle service to Wall Street & Broadway Theaters twice daily, 24-hour room service and housekeeping service, pet-friendly accommodations. There are many additional features such as folding closet doors for easy access via wheelchair or crutches, spacious bathrooms for wheelchair access, main house rooms have a choice of a roll-in shower stall or bathtub with grab bars, elevated safe and closet racks for easy access, strobe light smoke detector, wheelchair (by request), crutches (emergency only).
Advantages
Great location, lots of shopping around. Hotel impresses by its elegance.
Disadvantages
This hotel is expensive to stay in because one night in this hotel costs 419 dollars.
Reference: http://www.newyorkpalace.com/gallery
Differences between Stikliai and The New York Palace
These hotels are in different locations. Hotel Stikliai is in Vilnius and The New York palace is in New York. Stikliai is five star hotel and The New York palace is 4 star hotel. Stikliai is only 4 stories tall building and The New York Palace is 55 stories tall building. Stikliai only have 43 rooms and 15 suites and The New York State building have 813 rooms and 86 suites. The New York palace can offer disabled facilities and Stikliai can`t. The New York Palace offer an opportunity such as pet-friendly accommodation and Stikliai hotel can`t offer this opportunity.
To sum up
Personally, I recommend both hotels because I think their quality are really high.
The hotel Stikliai is in Vilnius. There are 43 rooms including 15 suites, the building is 4 stories tall. In each room there is a French style furniture, a flat screen TV, high speed internet, direct dial phone. There are bathrooms which are decorated with marble, most including a deep soaking bath and a separate glass-walled shower. For special guests` needs there are connecting rooms, handicapped rooms, non smoking rooms or rooms with city or courtyard views. Besides, in Hotel Stikliai there are 2 restaurants and 80 seats, a Lobby bar, atrium with a fireplace, meeting room with business centre, Indoor heated swimming pool, sauna and on-site fitness room, library, underground parking garage. Also, there is an opportunity to make a reservation. Stikliai hotel have many additional features. For example, there are such guests features as ant alergic pillows, cotton bathrobes, egyptian cotton bed linen, minibar, in-room safe, individual air-conditional controls, lighted make-up mirror an so on. There are such additional features as 24-hour business centre, valet parking, 24-hour in room dining, hotel car services upon request, 24-hour personal wake-up call service and other. Also, there are high quality goods and footwear store on the ground floor of the hotel, just next to the bar.
Advantages
This hotel impresses by its uniqueness. In Lithuanian ''stikliai'' are glassblowers. The hotel takes its name from the workshops that were once established in this part of the town. This is one of the most appealing hotels in historical centre of Vilnius.
Disadvantages
This hotel can not offer disabled facilities.
Reference: http://www.stikliaihotel.lt/en/services-and-activities/
The New York Palace Hotel
It is 4-star hotel, its location is in New York, Manhatan. the building is 55 stories tall. There are 813 guest rooms and 86 suites. At the New York Palace Hotel there are a lot of services: high speed wireless and broadband Internet access, onsite dining at the Madison Room & Bar, 22,000 square feet of meeting and event space, onsite catering, in-room dining, spa and fitness center, complimentary house car service, full-service business center, 24-hour laundry and dry cleaning services, complimentary weekday shuttle service to Wall Street & Broadway Theaters twice daily, 24-hour room service and housekeeping service, pet-friendly accommodations. There are many additional features such as folding closet doors for easy access via wheelchair or crutches, spacious bathrooms for wheelchair access, main house rooms have a choice of a roll-in shower stall or bathtub with grab bars, elevated safe and closet racks for easy access, strobe light smoke detector, wheelchair (by request), crutches (emergency only).
Advantages
Great location, lots of shopping around. Hotel impresses by its elegance.
Disadvantages
This hotel is expensive to stay in because one night in this hotel costs 419 dollars.
Reference: http://www.newyorkpalace.com/gallery
Differences between Stikliai and The New York Palace
These hotels are in different locations. Hotel Stikliai is in Vilnius and The New York palace is in New York. Stikliai is five star hotel and The New York palace is 4 star hotel. Stikliai is only 4 stories tall building and The New York Palace is 55 stories tall building. Stikliai only have 43 rooms and 15 suites and The New York State building have 813 rooms and 86 suites. The New York palace can offer disabled facilities and Stikliai can`t. The New York Palace offer an opportunity such as pet-friendly accommodation and Stikliai hotel can`t offer this opportunity.
To sum up
Personally, I recommend both hotels because I think their quality are really high.
2013 m. balandžio 9 d., antradienis
My future profession
It is always difficult to choose because you don`t know which decision is the best one. I know that to decide what to choose for my future career is very difficult and important but I am lucky one. From the age of sixteen I knew who I want to become in my future career. I want to have such a job which would be useful for people and me. I want to become a five stars hotel manager. Why?
There isn`t a better thing than to work willingly, with pleasure and to know that your work isn`t fruitless. Also, I think that a good salary is one of the main advantages of being a manager. Of course money isn`t everything. But I have to be sure I can provide for my future and I can help my parents, relatives. Another advantage of being in a management position is independence. I don`t like being told what to do. I have interesting ideas, suggestions which I want to realize by my own. Besides, managers working hours are flexible. I think it would be beneficial when I want to plan my leisure activity. In my opinion, the main advantage of being a manager is that this job involves good prospects for promotion. Such a stimulating work would allow me to use both my creative and research skills.
What I don`t like about this job is working enviroment. Hotel managers work long hours and sometimes even weekends, often under stressful conditions that require quick thinking, resourcefulness, diplomacy and communication skills. Also, I think that it is not only difficult but tiring too to deal with a constant stream of people complaining about something every day. Personally, the main disadvantage of being a manager is to be the first person who is blaimed when something go wrong.
To sum up, the life will show what is destined for me. But whatever I do I want it to be good and interesting and I want to be such a worker that someone could say: ''She was born to do this''. I promise I will do my best for my future career no matter how hard it would be because life is not about how many times you fail but how many times you get up and try. In my opinion, a good job is one of the things which makes the life worthwhile.
Taking phone calls
Situation 1
Dovilė: Good morning, Hotel Canaria. Dovilė speaking. How can I help you?
Me: Good morning. Could I speak to Mr. Luiz in room 204, please?
Dovilė: Just one moment, and I will connect you. I`m sorry, line is busy from room 204. Can I take a message for you?
Me: Yes, please. My name is Laura Zakarauskaitė. Please tell him there`s a meeting tommorow at eleven o`clock.
Dovilė: Certainly, sir.
Me: Excuse me, there is one more thing. I would like to speak to Mrs. Jane Williams in room 48.
Dovilė: One second please, I`ll connect you. I`m sorry, there`s no answer from room 48.
Me: Ohh...So maybe Could you connect me with Mrs. Lane in room 469, please?
Dovilė: There is no problem, have a nice day.
Me: Thank you.
Situation 2
Dovilė: Good afternoon. I would like to talk with Hotels Superior Reservations Manager, please call me back on 0778 938471 to Mrs. Dovilė Ramanauskaitė.
Me: Good afternoon, Hotels Superior Reservations Manager. How can I help you, Mrs. Dovile Ramanauskaite?
Dovilė: Hello, thank you for recolling me. Could I speak to Mr. Marcello Benito in room 571, please?
Me: Just one moment, and I`ll conect you. I`m sorry, there`s no answer from room 571. Can I take a message for you or you would like to call back later?
Dovilė: I will call back later.
Me: Certainly, sir.
Dovilė: Excuse me, there is one more thing. I would like to speak with Mrs. Franklin in room 18.
Me: One second please and I`ll conect you.
Dovilė: Thank you.
Dovilė: Good morning, Hotel Canaria. Dovilė speaking. How can I help you?
Me: Good morning. Could I speak to Mr. Luiz in room 204, please?
Dovilė: Just one moment, and I will connect you. I`m sorry, line is busy from room 204. Can I take a message for you?
Me: Yes, please. My name is Laura Zakarauskaitė. Please tell him there`s a meeting tommorow at eleven o`clock.
Dovilė: Certainly, sir.
Me: Excuse me, there is one more thing. I would like to speak to Mrs. Jane Williams in room 48.
Dovilė: One second please, I`ll connect you. I`m sorry, there`s no answer from room 48.
Me: Ohh...So maybe Could you connect me with Mrs. Lane in room 469, please?
Dovilė: There is no problem, have a nice day.
Me: Thank you.
Situation 2
Dovilė: Good afternoon. I would like to talk with Hotels Superior Reservations Manager, please call me back on 0778 938471 to Mrs. Dovilė Ramanauskaitė.
Me: Good afternoon, Hotels Superior Reservations Manager. How can I help you, Mrs. Dovile Ramanauskaite?
Dovilė: Hello, thank you for recolling me. Could I speak to Mr. Marcello Benito in room 571, please?
Me: Just one moment, and I`ll conect you. I`m sorry, there`s no answer from room 571. Can I take a message for you or you would like to call back later?
Dovilė: I will call back later.
Me: Certainly, sir.
Dovilė: Excuse me, there is one more thing. I would like to speak with Mrs. Franklin in room 18.
Me: One second please and I`ll conect you.
Dovilė: Thank you.
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