2013 m. balandžio 30 d., antradienis
Self - assessement of my achievements
I`m going to present self - assessement of my achievements. I tried to assess myself as objectively as I could.
To start with, my weblog adress is lzakarauskaite.blogspot.com, so everybody can visit it and verify how fairly or unfair I evaluated my modules job.
First activity was to write a composition about my future profession. I overpassed this task quite easy because from the age of sixteen I knew who I want to become in my future career. I want to become a five stars hotel manager. Why? There isn`t a better thing than to work willingly, with pleasure and to know that your work isn`t fruitless. In this composition I explained what are the advantages and disadvantages of being a hotel`s manager and gave conclusions. I wrote that I want to be such a worker that someone could say: ''She was born to do this''. In my opinion, a good job is one of the things which makes the life worthwhile. It is very difficult to evaluate myself because I am not sure what mistakes I have done. I know that self - assessement is a must, so for this activity I would write myself nine.
Another interesting activity was to compare hotels: one in Lithuania and another one abroad. I chose Stikliai hotel in Lithuania and The New York Palace hotel abroad. This task required effort and I found it quite difficult. I think this activity seemed to me so hard because I have never been in our country`s hotel and I was afraid that I wouldn`t be able to find the difference between hotels amenities. But in the end I managed to cope with the task. In this presentation I described what facilities, advantages and disadvantages each hotel has individually. Also, I presented photos of both hotels, in order you could select which is more luxurious and in which one you would like to stay if you would be a traveller. After this, I made the main differences between hotels and gave a short generalization. In conclusions, I recommended both hotels because both quality are really high. For this task I would write myself eight.
Besides, there is one more composition placed in my weblog. It is about a healthy lifestyle. I liked this activity because this topic wasn`t new to me. I am very interested in leading a healthy lifestyle so I found it quite easy to express my opinion by writing. In this composition I gave my BMI results and they showed that my weight is normal. Also, I wrote about my eating habits and I revealed what I usually eat. I talked about overweight problem as well. In conclusions, I said that our health depends on our lifestyle so we must try to choose which lifestyle is the best one. We can`t forget that the health is the biggest wealth. I wrote to myself nine.
During this module I wrote two letters. One was a hotel booking letter and another was a hotel confirmation. This task was not difficult. I wrote that I want to book a quiet, non- smoking, far away from any entertainment facilities, top floor suite for me and my friend for eight nights. Also, I asked for additional amenities. In a confirmation letter I confirmed reservation and special requirements. I think I deserved ten.
At home I had to write a CV. While writing it, I forced with some difficulties but eventually I managed to do it. Personally, I think that this task is very beneficial because now I can use it for seasonal job - hunting. I would write myself ten.
During this module we did a lot of oral tasks which are called role - plays. I counted that I wrote nine dialogues in my weblog. I liked this activity because I could improve my English knowledge in hotels and restaurants range. I learned how to communicate with customers, what receptionist should do to make customers staying an enjoyable one. Now I know how to greet customers, answer the telephone, ask who is calling , take messages, also I learned how to identify myself, how to give information, take a room reservation, take down guest details, say opening and closing times, say what is available, give polite explanations, make polite requests, ask where places are, ask what people want, ask how customers want to pay, take orders, make guests feel welcome, accept and apologize for complaints, give good customer service, describe hotel facilities. Personally, I think that this information will be very useful when I will be working in a hotel because I have to communicate with customers needfully. I believe that I learned how to make dialogues with a partner quite well, so I would write to myself nine.
What's more, in this module I learned how to write summaries. During all this time, I wrote four. One summary is about free Wi - Fi Internet access, another is about blue food and other two are about teenage master chef Luke and Slow Food, Slow Cities. At first, it was hard to convey the same idea in different words but by the time I found it easier and easier, and now I am able to write a summary without any difficulties. I evaluate myself from eight to nine.
Our daily business involved not only weblog activity, we also had to do exercises in students` book and workbook ''Highly Recommended''. I was very interested in language study segments because it is expressions which we had to learn during our activity and must use in our dialogues. I found these exercises quite easy to do. Personally, I would give myself nine.
Besides, during our activities we had to do listening comprehension exercises as well. We have already done nine listening comprehensions. Such listening tasks involves three exercises: T/F, synonym matching and gap filling. Of all the tasks performed in this module, listening is the most difficult to me. I often don`t hear what is saying and as a result when I need to choose if the answer is true or false I choose the wrong one. Also, in a gap filling exercise I force with new words which misleads me what I need to fill in. I evaluate myself seven.
I think, that during this five weeks, I managed to improve my English skills and I believe that I learned the main things about how receptionist should communicate with customers. I know that all this information will be useful in my near future if I want to be well qualified, so I promise not to forget what I have learned during this module.
To start with, my weblog adress is lzakarauskaite.blogspot.com, so everybody can visit it and verify how fairly or unfair I evaluated my modules job.
First activity was to write a composition about my future profession. I overpassed this task quite easy because from the age of sixteen I knew who I want to become in my future career. I want to become a five stars hotel manager. Why? There isn`t a better thing than to work willingly, with pleasure and to know that your work isn`t fruitless. In this composition I explained what are the advantages and disadvantages of being a hotel`s manager and gave conclusions. I wrote that I want to be such a worker that someone could say: ''She was born to do this''. In my opinion, a good job is one of the things which makes the life worthwhile. It is very difficult to evaluate myself because I am not sure what mistakes I have done. I know that self - assessement is a must, so for this activity I would write myself nine.
Another interesting activity was to compare hotels: one in Lithuania and another one abroad. I chose Stikliai hotel in Lithuania and The New York Palace hotel abroad. This task required effort and I found it quite difficult. I think this activity seemed to me so hard because I have never been in our country`s hotel and I was afraid that I wouldn`t be able to find the difference between hotels amenities. But in the end I managed to cope with the task. In this presentation I described what facilities, advantages and disadvantages each hotel has individually. Also, I presented photos of both hotels, in order you could select which is more luxurious and in which one you would like to stay if you would be a traveller. After this, I made the main differences between hotels and gave a short generalization. In conclusions, I recommended both hotels because both quality are really high. For this task I would write myself eight.
Besides, there is one more composition placed in my weblog. It is about a healthy lifestyle. I liked this activity because this topic wasn`t new to me. I am very interested in leading a healthy lifestyle so I found it quite easy to express my opinion by writing. In this composition I gave my BMI results and they showed that my weight is normal. Also, I wrote about my eating habits and I revealed what I usually eat. I talked about overweight problem as well. In conclusions, I said that our health depends on our lifestyle so we must try to choose which lifestyle is the best one. We can`t forget that the health is the biggest wealth. I wrote to myself nine.
During this module I wrote two letters. One was a hotel booking letter and another was a hotel confirmation. This task was not difficult. I wrote that I want to book a quiet, non- smoking, far away from any entertainment facilities, top floor suite for me and my friend for eight nights. Also, I asked for additional amenities. In a confirmation letter I confirmed reservation and special requirements. I think I deserved ten.
At home I had to write a CV. While writing it, I forced with some difficulties but eventually I managed to do it. Personally, I think that this task is very beneficial because now I can use it for seasonal job - hunting. I would write myself ten.
During this module I have done one power point presentation in front of the audience. The presentation was about one of the most famous chefs in the world Gordon Ramsay. This task was hard to me because I have a fear of public speaking, I can not control my emotions. I`m lucky one because in the end I managed to overcome my fears and I performed very well and I was evaluated ten. I believe that I deserved this grade.
During this module we did a lot of oral tasks which are called role - plays. I counted that I wrote nine dialogues in my weblog. I liked this activity because I could improve my English knowledge in hotels and restaurants range. I learned how to communicate with customers, what receptionist should do to make customers staying an enjoyable one. Now I know how to greet customers, answer the telephone, ask who is calling , take messages, also I learned how to identify myself, how to give information, take a room reservation, take down guest details, say opening and closing times, say what is available, give polite explanations, make polite requests, ask where places are, ask what people want, ask how customers want to pay, take orders, make guests feel welcome, accept and apologize for complaints, give good customer service, describe hotel facilities. Personally, I think that this information will be very useful when I will be working in a hotel because I have to communicate with customers needfully. I believe that I learned how to make dialogues with a partner quite well, so I would write to myself nine.
What's more, in this module I learned how to write summaries. During all this time, I wrote four. One summary is about free Wi - Fi Internet access, another is about blue food and other two are about teenage master chef Luke and Slow Food, Slow Cities. At first, it was hard to convey the same idea in different words but by the time I found it easier and easier, and now I am able to write a summary without any difficulties. I evaluate myself from eight to nine.
Our daily business involved not only weblog activity, we also had to do exercises in students` book and workbook ''Highly Recommended''. I was very interested in language study segments because it is expressions which we had to learn during our activity and must use in our dialogues. I found these exercises quite easy to do. Personally, I would give myself nine.
Besides, during our activities we had to do listening comprehension exercises as well. We have already done nine listening comprehensions. Such listening tasks involves three exercises: T/F, synonym matching and gap filling. Of all the tasks performed in this module, listening is the most difficult to me. I often don`t hear what is saying and as a result when I need to choose if the answer is true or false I choose the wrong one. Also, in a gap filling exercise I force with new words which misleads me what I need to fill in. I evaluate myself seven.
I think, that during this five weeks, I managed to improve my English skills and I believe that I learned the main things about how receptionist should communicate with customers. I know that all this information will be useful in my near future if I want to be well qualified, so I promise not to forget what I have learned during this module.
2013 m. balandžio 27 d., šeštadienis
Taking telephone requests
Brigita - reception; Me - guest;
Situation 1
Me: Hello, could I have a whisky for the minibar in my room, please?
Brigita: Yes, of course, what room number, please?
Me: Room 241.
Brigita: And how many glasses do you need?
Me: I need one, please.
Brigita: Right away, madam.
Situation 2
Me: Excuse me, could I have today`s newspaper in my room?
Brigita: Certainly, madam. I`ll send someone up right now. What room number, please?
Me: Room 142, thank you in advance.
Brigita - guest; Me - reception;
Situation 1
Brigita: Excuse me, we are going to the airport and I need a car - hire.
Me: Certainly, madam. What type of car you would like to hire?
Brigita: It doesn`t matter for me.
Me: What do you think about BMW? Would it be OK?
Brigita: Yes, of course. Thank you.
Situation 2
Brigita: Good morning. We are going to the theatre this evening and I need to leave a message.
Me: Certainly, madam. For whom the message is adressed to?
Brigita: To my husband.
Me: What room number, please?
Brigita: Room 361.
Me: Yes, of course. I`ll conect you in a moment.
Situation 1
Me: Hello, could I have a whisky for the minibar in my room, please?
Brigita: Yes, of course, what room number, please?
Me: Room 241.
Brigita: And how many glasses do you need?
Me: I need one, please.
Brigita: Right away, madam.
Situation 2
Me: Excuse me, could I have today`s newspaper in my room?
Brigita: Certainly, madam. I`ll send someone up right now. What room number, please?
Me: Room 142, thank you in advance.
Brigita - guest; Me - reception;
Situation 1
Brigita: Excuse me, we are going to the airport and I need a car - hire.
Me: Certainly, madam. What type of car you would like to hire?
Brigita: It doesn`t matter for me.
Me: What do you think about BMW? Would it be OK?
Brigita: Yes, of course. Thank you.
Situation 2
Brigita: Good morning. We are going to the theatre this evening and I need to leave a message.
Me: Certainly, madam. For whom the message is adressed to?
Brigita: To my husband.
Me: What room number, please?
Brigita: Room 361.
Me: Yes, of course. I`ll conect you in a moment.
2013 m. balandžio 23 d., antradienis
Dealing with complaints
Situation 1
Excuse me, these vegetables are really overcooked.
I`m sorry. I`ll speak to the chef and bring you another.
Situation 2
Excuse me, the minibar in my room is empty.
I`m sorry. I`ll send someone up immediately to look into it.
Situation 3
Excuse me, the bed isn`t made in my room.
I`m sorry. I`ll send someone up immediately to make it.
Excuse me, these vegetables are really overcooked.
I`m sorry. I`ll speak to the chef and bring you another.
Situation 2
Excuse me, the minibar in my room is empty.
I`m sorry. I`ll send someone up immediately to look into it.
Situation 3
Excuse me, the bed isn`t made in my room.
I`m sorry. I`ll send someone up immediately to make it.
2013 m. balandžio 22 d., pirmadienis
Blue food
Summary
Nature makes food look more attractive so that we want to eat it. Some companies add colour to their food so that it looks more natural - looking. People are tend to think that such food is much more delicious, even when the flavour hasn`t changed at all. This is due to the fact that people are accustomed to see food in the same colours.
It is hard to find a blue colour in natural food and usually it doesn`t look tempting or tasty. A long time ago it was believed that food which is naturally blue, black or purple can sometimes be poisonous. Also, it is said that the blue colour is often used to help people to lose weight because it reduces the appetite.
The test was accomplished in order to clarify if blue food can influence our appetite. In the test attended 20 people and they were devided into to groups, A and B. People in group A were with concealed eyes. People in group B could see everything.
In the test, the group with the masks ate more blue food and didin`t notice any difference between blue coloured and normal - coloured food. Group without masks left more blue food and ate more normal - coloured food. These people said they have noticed differences between blue food and normal - coloured food.
Nature makes food look more attractive so that we want to eat it. Some companies add colour to their food so that it looks more natural - looking. People are tend to think that such food is much more delicious, even when the flavour hasn`t changed at all. This is due to the fact that people are accustomed to see food in the same colours.
It is hard to find a blue colour in natural food and usually it doesn`t look tempting or tasty. A long time ago it was believed that food which is naturally blue, black or purple can sometimes be poisonous. Also, it is said that the blue colour is often used to help people to lose weight because it reduces the appetite.
The test was accomplished in order to clarify if blue food can influence our appetite. In the test attended 20 people and they were devided into to groups, A and B. People in group A were with concealed eyes. People in group B could see everything.
In the test, the group with the masks ate more blue food and didin`t notice any difference between blue coloured and normal - coloured food. Group without masks left more blue food and ate more normal - coloured food. These people said they have noticed differences between blue food and normal - coloured food.
Dealing with requests
Situation 1
Brigita: Excuse me, my room is very noisy. Could I move to a quieter one?
Me: Yes, of course. I`ll send a porter to help you change rooms right away.
Brigita: Can I have breakfast in my room?
Me: Sure, we`ll send you a room service up in the morning.
Brigita: Can you send a bottle of gin and some tonic up to room 488, please?
Me: I`ll send someone up right away.
Brigita: Could I have more clean towels in the bathroom?
Me: Yes, madam. We`ll call to housekeeping and we will arrange it.
Brigita: This soup isn`t hot enough.
Me: I`m sorry, we will replace it.
Situation 2
Brigita: Excuse me, there is no red wine in my room`s minibar.
Me: Yes, of course, I`ll send it up immediately.
Brigita: Excuse me, people in the next room are very noisy.
Me: Certainly, we will ask them to be quiet.
Brigita: Can I order a newspaper?
Me: Of course, you can. We`ll deliver it to your room before 8 a.m.
Brigita: Excuse me, are there any messages for me in reception?
Me: One moment, please and I`ll check for you.
Brigita: I`d like to find out what the cost of taxi to airport is.
Me: One moment, madam, and I`ll call to taxi office and find it out.
Brigita: Excuse me, my room is very noisy. Could I move to a quieter one?
Me: Yes, of course. I`ll send a porter to help you change rooms right away.
Brigita: Can I have breakfast in my room?
Me: Sure, we`ll send you a room service up in the morning.
Brigita: Can you send a bottle of gin and some tonic up to room 488, please?
Me: I`ll send someone up right away.
Brigita: Could I have more clean towels in the bathroom?
Me: Yes, madam. We`ll call to housekeeping and we will arrange it.
Brigita: This soup isn`t hot enough.
Me: I`m sorry, we will replace it.
Situation 2
Brigita: Excuse me, there is no red wine in my room`s minibar.
Me: Yes, of course, I`ll send it up immediately.
Brigita: Excuse me, people in the next room are very noisy.
Me: Certainly, we will ask them to be quiet.
Brigita: Can I order a newspaper?
Me: Of course, you can. We`ll deliver it to your room before 8 a.m.
Brigita: Excuse me, are there any messages for me in reception?
Me: One moment, please and I`ll check for you.
Brigita: I`d like to find out what the cost of taxi to airport is.
Me: One moment, madam, and I`ll call to taxi office and find it out.
Slow Food and Slow Cities
Summary
The Slow Food movement as a protest started in 1986 in Italia. As a result of this movement`s influence, formed a new movemenet with four Italian cities in 1999. Slow Food organizes festivals such as the world`s largest food and wine event, the world`s largest cheese festival and both are organized in Italy. Besides, there is Slow Food Editore which publishes guidelines on Italian food, wine and culture in six languages.
Slow Food is about making our life quality better. Members of this movement think that slower way of our living and healthier lifestyle is much more beneficial rather than everlasting hurry and fast, junk food eating habits. They believe that right living has a positive impact to our culture. Slow food movement is sure that each nation has its food culture and points how it is important not to lose it.
Slow cities are about good daily life. Slow Cities want to upgrade their residents living and protect local businesses and traditions. Cities try to advertise native food production, small stores which can offer local speciality foods and restaurants where people can taste traditional dishes. Also, Slow Cities try to cut traffic jams, car noise which is caused by car alarms and neon-light signboards. Such cities want to create paths where people could cycle and also want to pay more attention to nature, flora and fauna. The founder of this movement thinks, that it is a nice try to avoid the American way of life and to stay unique.
To sum up, Slow Food and Slow Cities are about how to make our living more healthier, better and unique. According to the Slow Food members, it is very important to eat different food, discover local dishes that you have never tasted before, and realize that it is healthy and delicious. And most of all it is imprtant to understand that Slow Food isn`t just about eating right foods, it`s about connection while enjoying a good meal with other people we are sitting around a table.
The Slow Food movement as a protest started in 1986 in Italia. As a result of this movement`s influence, formed a new movemenet with four Italian cities in 1999. Slow Food organizes festivals such as the world`s largest food and wine event, the world`s largest cheese festival and both are organized in Italy. Besides, there is Slow Food Editore which publishes guidelines on Italian food, wine and culture in six languages.
Slow Food is about making our life quality better. Members of this movement think that slower way of our living and healthier lifestyle is much more beneficial rather than everlasting hurry and fast, junk food eating habits. They believe that right living has a positive impact to our culture. Slow food movement is sure that each nation has its food culture and points how it is important not to lose it.
Slow cities are about good daily life. Slow Cities want to upgrade their residents living and protect local businesses and traditions. Cities try to advertise native food production, small stores which can offer local speciality foods and restaurants where people can taste traditional dishes. Also, Slow Cities try to cut traffic jams, car noise which is caused by car alarms and neon-light signboards. Such cities want to create paths where people could cycle and also want to pay more attention to nature, flora and fauna. The founder of this movement thinks, that it is a nice try to avoid the American way of life and to stay unique.
To sum up, Slow Food and Slow Cities are about how to make our living more healthier, better and unique. According to the Slow Food members, it is very important to eat different food, discover local dishes that you have never tasted before, and realize that it is healthy and delicious. And most of all it is imprtant to understand that Slow Food isn`t just about eating right foods, it`s about connection while enjoying a good meal with other people we are sitting around a table.
Užsisakykite:
Pranešimai (Atom)